FAQ

Frequently Asked Questions (FAQ) - Yesterdaytime

1. How long will it take to receive my order?

  • Orders within the UK typically arrive within 5-10 business days. International orders usually take 7-14 business days, depending on the destination.

2. Do you offer free shipping?

  • Yes! We offer free standard shipping within the UK. International shipping is a flat rate of £14.99.

3. How can I track my order?

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

4. Can I change or cancel my order?

  • If you need to modify or cancel your order, please contact us within 24 hours at:
    Email: yesterdaytime@hotmail.co.uk
    Phone (UK): 01502 584409

5. What is your return policy?

  • You can return items within 2 days of receipt, provided they are unused, in original packaging, and in the same condition.
  • To initiate a return, contact us at the above email or phone.

6. Do you accept exchanges?

  • Yes! Please follow the return process and place a new order for the item you want to exchange.

7. What if I receive a damaged or incorrect item?

  • Please contact us within 2 days of receiving the item with photos of the damage or error, and we will resolve it promptly.

8. Do you ship internationally?

  • Yes, we ship to select countries. International shipping costs £14.99, with delivery times of about 7-14 days.

9. How do I contact customer service?